How to listen actively
The Lost Art of Listening, Second Edition: How Learning to Listen Can Improve Relationships by Michael P. Nichols PhD
The Guilford Press (2009)
Just Listen: Discover the Secret to Getting Through to Absolutely Anyone (UK Professional Business Management / Business) by Mark Goulston M.D.
Nitor Publishers (2015)
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Business Books) by Kerry Patterson
McGraw-Hill Education (2011)
Listening: The Forgotten Skill: A Self-Teaching Guide by Madelyn Burley-Allen